Please note: DG Flare operates a strict No Refund, No Replacement, No Exchange policy on all orders. We serve only quality — every tin is checked before it leaves our facility, so we stand firmly behind what we ship. We strongly encourage you to review product details, flavour descriptions, and quantity carefully before placing an order, as orders cannot be cancelled, refunded, replaced, or exchanged once confirmed.
1. No Refunds, No Replacements, No Exchanges
Once an order is placed and payment is confirmed, it is final. DG Flare does not offer refunds, replacements, or exchanges for change of mind, incorrect selection by the customer, flavour preference, or any reason other than what is explicitly stated in this policy. We serve only quality — every tin is quality-checked and sealed before dispatch, and we stand behind that standard rather than a return process.
2. Sealed for Quality
As our products are consumable goods sealed for hygiene, freshness, and safety, we do not accept any return, replacement, or exchange once an order has been delivered and the seal is broken or the product has been used.
3. Order Cancellation
Orders cannot be cancelled once payment has been confirmed and the order has entered processing. If you wish to cancel, please contact us immediately after placing your order — cancellation can only be considered if the order has not yet been processed or dispatched, and is granted entirely at our discretion.
4. Quality & Transit Concerns
We serve only quality — every tin is inspected and sealed before it leaves our facility. As a result, we do not offer refunds, replacements, or exchanges, including for products damaged in transit or order discrepancies. If you have a concern about an order you've received, you're welcome to contact us within 48 hours of delivery with:
- Your order number
- Clear photos/video of the product and packaging as received, with the seal visibly intact
We review every concern raised so we can maintain our quality standards going forward; however, sharing this information does not entitle you to a refund, replacement, or exchange.
5. Non-Returnable, Non-Refundable, Non-Exchangeable Items
The following — and indeed all orders — are never eligible for return, refund, replacement, or exchange under any circumstances:
- Any tin with a broken, removed, or tampered seal
- Opened or partially used products
- Products without original packaging
- Orders cancelled after dispatch
6. Shipping Charges
Shipping charges, where applicable, are non-refundable under all circumstances.
7. Questions Before You Order
Since orders are final, we encourage you to reach out to us before purchasing if you have any questions about a flavour, ingredients, or order details. Use the chat widget on this site, or the contact details below — our team is happy to help you decide before you order.