Privacy Policy

DG Flare (OPC) Private Limited ("DG Flare", "we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect when you use this website or chat with us, how we use it, and the choices you have.

1. Information We Collect

Information you give us directly

• Name, phone number, and message/query — when you use the chat widget on this site
• Name, shipping address, phone number, and email — when you place an order
• Any other information you choose to share with us, e.g. via email or chat

Information collected automatically

• Basic usage data such as pages visited, browser type, and device information, for site performance and analytics
• Cookies or similar technologies used to keep the site functioning smoothly (see Section 4)

We do not collect or store your full payment card details — payments are handled directly by our third-party payment gateway.

2. How We Use Your Information

• To process and deliver your orders
• To respond to questions submitted via our chat widget, email, or phone
• To follow up with you regarding an order, query, or support request
• To improve our website, products, and customer experience
• To send order-related updates (and, only with your consent, occasional offers or product news)

3. Sharing of Information

We do not sell your personal information. We may share necessary details with trusted third parties strictly to operate our business, such as:

• Payment gateway providers, to process your transaction
• Courier and logistics partners, to deliver your order
• Service providers who help us run this website (e.g. hosting), under confidentiality obligations

We may also disclose information if required by law or to protect the rights, safety, or property of DG Flare or others.

4. Cookies

This site may use cookies to remember basic preferences and understand how visitors use the site. You can control or disable cookies through your browser settings; some site features may not work as intended if cookies are disabled.

5. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as needed to fulfil the purposes described in this policy, or as required by applicable law (e.g. tax and accounting records).

7. Your Rights

You can request to access, correct, or delete the personal information we hold about you, or withdraw consent for marketing communications, by contacting us using the details below.

8. Children's Privacy

This website and our products are intended for adults only. We do not knowingly collect personal information from anyone under the legal purchase age in their region.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision.

10. Contact Us