Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the DG Flare website, and any purchase you make through it. By using this website or placing an order, you agree to these Terms. If you do not agree, please do not use this site.

1. About Us

This website is operated by DG Flare (OPC) Private Limited ("DG Flare", "we", "us", "our"), the company behind the DG Flare brand of herbal hookah flavours.

2. Eligibility

Our products are intended for adults only. By placing an order, you confirm that you are at least 18 years of age (or the legal age applicable in your jurisdiction for purchasing hookah-related products) and that you are legally permitted to purchase such products in your region.

3. Product Information

DG Flare flavours are made on a herbal molasses base and contain zero nicotine and no tobacco leaf. We make reasonable efforts to ensure product descriptions, images, and packaging details on this site are accurate, but slight variations in batch, colour, or packaging design may occur. Product images (including tin renders) are representative and may differ slightly from the item delivered.

4. Health & Usage Disclaimer

• DG Flare products are not medicinal and are not intended to diagnose, treat, cure, or prevent any condition.
• Keep out of reach of children and pets.
• If you are pregnant, nursing, or have a respiratory or cardiovascular condition, consult a physician before use.
• Use of any hookah/shisha product involves inhaling combustion or heating by-products; you assume any associated risk by choosing to use this product.

5. Orders & Payments

When you place an order, you're making an offer to purchase the relevant product(s) at the listed price. We reserve the right to accept, decline, or cancel any order — for example in cases of pricing errors, stock unavailability, or suspected fraud. Payments are processed through our third-party payment gateway; we do not store your full card or payment credentials.

6. No Refunds, No Replacements, No Exchanges

All orders placed on this website are final. DG Flare operates a strict no refund, no replacement, no exchange policy — we serve only quality, and every tin is checked before dispatch. Please review your order carefully before confirming payment. Full details are set out in our Refund, Replacement & Exchange Policy, which forms part of these Terms.

7. Pricing

All prices are listed in the currency shown at checkout and are inclusive/exclusive of applicable taxes as indicated on the order summary. We reserve the right to change prices at any time without prior notice; the price charged will be the price displayed at the time you complete your order.

8. Shipping

Estimated delivery timelines shown at checkout are approximate. DG Flare is not liable for delays caused by courier partners, customs, weather, or other circumstances beyond our reasonable control.

9. Intellectual Property

All content on this website — including the DG Flare name, logo, tin artwork, flavour names, photography, and site design — is the property of DG Flare (OPC) Private Limited and may not be copied, reproduced, or used without prior written permission.

10. Prohibited Use

You agree not to use this website for any unlawful purpose, to misrepresent your age or identity, to interfere with the site's security or functioning, or to resell DG Flare products without our written authorisation.

11. Limitation of Liability

To the fullest extent permitted by law, DG Flare (OPC) Private Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or this website. Our total liability for any claim relating to a product is limited to the amount paid for that product.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts at New Delhi, Delhi.

14. Contact Us