Return & Refund Policy
Last Updated: 23/04/2025
1. Eligibility for Returns
Accepted Reasons for Returns
- Defective/wrong item delivered
- Size/color mismatch (if exchange option selected)
- Damaged during transit (must report within 48 hours)
Non-Returnable Items
- Innerwear, socks, customized/personalized products
- Products with hygiene seals broken
2. Return Process
Request Window
7 days from delivery
How to Initiate Return
- Go to "My Orders" → Select item → Click "Return"
- Upload images of defective/wrong item
3. Refund Methods & Timelines
| Payment Mode | Refund Method | Timeframe |
|---|---|---|
| UPI/Cards | Original source | 3-5 days |
| COD | Bank Transfer | 5-7 days |
| Wallet | Wallet credit | 24 hours |
4. Exchange Policy
- Free exchange for size/color issues (seller bears shipping cost)
- Available only if alternate variant is in stock
5. Seller Responsibilities
- Must accept returns as per this policy
- Refusal may lead to penalty (10% of order value)
Need Help with Returns?
If you need assistance with returns or refunds, please contact our support team at support@letsdofashion.com
Our customer support team is available 24/7 to assist you with any return-related queries.
