Frequently Asked Questions
Last Updated: 23/04/2025
Orders & Payments
How do I cancel an order?
Go to "My Orders" → Select item → "Cancel" (only if status is "Processing")
Is COD available?
Yes, but limited to ₹5,000 per order
Returns & Refunds
My refund isn't reflected in my bank account.
It takes 3-10 business days after approval. Contact support@letsdofashion.com with order ID
Can I return sale items?
Only if defective. Final sale items are non-returnable
Seller-Related
How do I become a seller?
Register at sellers.letsdofashion.com → Submit GSTIN/PAN → Upload catalog
When will I receive my seller payout?
Every Thursday for orders delivered the prior week
Shipping & Delivery
What are the delivery timelines?
- Metro Cities: 2-4 business days
- Tier 2/3 Cities: 5-7 business days
- Remote Areas: 7-10 business days
How can I track my order?
You can track your order through our "Where's My Order?" portal or via SMS/email updates
Account & Security
How do I reset my password?
Click on "Forgot Password" on the login page and follow the instructions sent to your registered email
How can I update my account information?
Log in to your account → Go to "Account Settings" → Update your information
Need More Help?
If you can't find the answer to your question, please contact our support team at support@letsdofashion.com
Our customer support team is available 24/7 to assist you with any queries or concerns.
